American Carlyle Servcorp Business Investment Group

The company can provide service for different competitors. However, all personnel, information and data are under very strict management so that investment and advisory personnel scrupulously abide by company policies, comply with working procedures and guarantee all clients’ interests.

1. Prior to acceptance of any project, the company shall try its best to guarantee: 1) the project does have the opportunity of providing clients with great interests; 2) there is no substantial obstacle in implementation. However, due to the fact that it is usually impossible to make a judgment in advance on the above conditions, American Carlyle Servcorp Business Investment Group permit clients to terminate cooperative relationship as long as they think in the process of project implementation that this project may not bring expected interests. Likewise, American Carlyle Servcorp Business Investment Group hope to have the option that it can recede freely from the cooperative project when it think that alteration of outer environment renders impossible the achievement of expected objects.

2. In the process of consultation, the company will exert its best to work closely with members from clients. It will try to reach consensus in expected project effect as early as possible and in the process of the project it will hold formal or informal meetings with directors from client companies on the issue of project progress. As to problems such as character and significance of discussed issues of the project, various feasible methods and time schedule for transformation, the company will try to reach consensus on various levels of client organizations, which will lead all levels of the company to understand, accept and support proposed schemes when they are put forward at the end of the project. Therefore, all content of written reports brought forward by the company is proposal communicated and discussed with clients and has no unexpected part.

3. The company solves problems together with clients rather than solves problems “for” clients. Based on this guideline, project work is completely done in the mode of full collaboration with clients, with utilization of business knowledge from clients as well as problem-solving skills and knowledge from the company. At appropriate time, the company will ask clients to assign full-time or part-time personnel to take part in project study. This arrangement can bring very important benefits. At first, it can greatly improve working efficiency of advisory personnel of the project and cut down clients’ expenses, especially at the stage of collecting fact data for the project; secondly, determination and commitment established by client personnel in the actual working process of the project will be beneficial to the effective implementation of schemes. In addition, this collaborative mode makes it possible for the company to impart modern management skills to client members.

4. If we do not help clients to take necessary, economical and effective steps so as to guarantee real transformation and effect, we will think that we have not finished our job. The first step of project implementation is to assist clients in establishing detailed schedule and timetable. Whether we will take part in the execution of plans in a broader way will be based on clients’ demand. For example, the company’s role in the implementation of the project may be limited to supervision of the progress and achievements of the plans executed by members from clients, which is part-time project support. Or when clients need more efforts from the company sometimes, we will try our best to assist in training client personnel or in establishing and supporting clients’ plan execution teams. In addition, we can assist clients in making experiments, conducting tests, establishing models or carrying out simulation on new schemes, new procedures and new organizational adjustments.

5. The company follows the principle of keeping all client information secret. At the same time, it keeps secret of all sensitive opinions expressed by any one. Inside personnel from the company must accept special training so as to ensure that they will not disclose client information on any occasion. Project teams serving a certain client can not serve its competitors within two years. Internal data of the company are closed off between each other and transfer of data must be subject to the approval of directors.